Content & Product Ops Intern

About the Role

We are looking for a curious, resourceful and organised intern to support content research, website management, product testing and community engagement at Karmana.

You will work closely with the founder in an early-stage startup, helping build the platform, discover useful information, maintain high-quality content and ensure that new website features work as expected.

About Karmana

Karmana is a platform that connects citizens with changemakers through social-impact activities. It helps people discover organisations, community initiatives, events, services and resources that enable them to contribute towards a more liveable, inclusive and sustainable Bengaluru.

What We Are Looking For

• Strong written communication and research skills.

• Curiosity to discover new organisations, initiatives and useful information, and confidence in reaching out to people.

• Attention to detail and an organised, structured approach to work.

• Comfort with websites, online tools, spreadsheets and basic analytics.

• Willingness to learn website management, testing and documentation processes.

• An interest in social impact, communities, sustainability or building a better city.

Prior experience in content creation, research, website management, product testing or community initiatives is helpful but not essential. Final-year students and recent graduates are welcome to apply.

1. Research & Discovery

• Research and identify organisations, NGOs, changemakers, events, initiatives, services and resources in Bengaluru's social-impact ecosystem.

• Gather and verify information through online research and direct interactions with organisations and individuals.

• Identify opportunities, products and services that help people engage with social and environmental causes.

2. Content Creation & Management

• Write, curate and organise clear, engaging content for the Karmana website.

• Enter and maintain information on the website, ensuring content remains accurate, relevant and up to date.

• Organise content using appropriate categories, tags and location information.

3. Field & Community Engagement

• Visit selected events and community activities across Bengaluru every week.

• Collect stories, photographs, videos and insights from activities and their participants.

• Connect with changemakers and coordinate with the social media team on interviews, event coverage and stories.

4. Website Analytics & Documentation

• Test new website features and user journeys to ensure they work as expected.

• Identify and document bugs, usability issues and inconsistencies, including steps to reproduce them.

• Maintain clear, up-to-date documentation of website features, functionality and user flows.

• Retest features after fixes and updates.

5. Content Analytics

• Track and analyse content performance using website analytics, including views, engagement and conversions.

• Identify patterns and suggest improvements to content quality, relevance and discoverability.