Internship Details
Stipend
₹ 15000 — ₹ 18000
/ Month
Company Location
Mumbai, Maharashtra, India
Candidate country Preference
India only
Career Level
Intern/Student
Experience
Less Than 1 Year
Apply Before
Aug 31, 2026
Compensation
Paid Internship
Walk-in Interview Available
This company accepts walk-in interviews for this internship
Walk-in Area
Lower Parel, Mumbai
Apply now to unlock the exact building, floor, and directions.
Internship Description
The position holder will be responsible for responding to emails and chat to/from customers by ensuring
proper resolution. In this role, one will be responsible to provide concise, quality customer service in a
professional, timely, and courteous manner, and maintain communication for every interaction on
system. The ideal candidate will need to have excellent customer sensitivity and the ability to multi-task
in a dynamic, high volume contact centre environment.
Roles & Responsibilities
Key Responsibilities:
- Comprehend and process all email and chat correspondences from customers in a timely
manner.
- Provide successful resolution to all customer by replying in a prompt and professional manner
via email and chat.
- Handling of Social Media Queries and escalation on all platforms.
- Maintain a positive and professional working relationship with peers, management, and support
resources, with a constant commitment to teamwork and exemplary customer service.
- Provide alternatives & Superior customer experience on emails and chat.
- Ability to take quick decisions and respond to customer inquiries in an appropriate manner.
- Be nimble and flexible to serve in multi-channel environment as per business requirement.
Eligibility Criteria:
- Education qualification: Bachelor’s degree.
Skills Required:
- Ability to understand, read and speak English proficiently.
- Should understand regional languages Hindi /Marathi.
- Strong written and verbal skills with knowledge of general writing standards pertaining to email and chat communication concepts, practices and procedures.
- You should be confident, have a good understanding and comprehension ability.
- Ability to work in environment as per business requirement.
- Quick navigation ability, Web savy & basic troubleshooting knowledge
- Knowledge of MS word and MS Excel
Bonus Offerings
Pre-Placement Offer (PPO)
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Listing Info & Trust
Internship Updated On: 25 Aug 2026, 12:59 AM
This internship was posted by Bhanix Finance and Investment. Apply My Internship does not control the content or hiring process of individual listings. If something here looks incorrect or concerning, let us know.
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